Please note: Our suppliers are having problems with delivery due to the Corona pandemic. It is therefore possible that certain items are not available.

Experience Israel works together with DHL for shipping. You will receive a package so that your products from Israel remain of top quality. We will send your package with a tracking code so that you are kept informed of the delivery. During checkout you can choose which carrier you want to use.

For DHL, the delivery time is 2 to 3 working days.

Delivery time DHL:

Experience Israel ships standard to all destinations within the Benelux. Shipping to other countries in the EU can be requested. There may be additional costs associated with this. Please note that your ID will be requested during delivery when it concerns alcoholic products.

When can I expect my package?

Most items are in stock and are shipped quickly to you. The average delivery time is 2 to 3 working days. If you order items with different delivery times, we follow the delivery time of the item with the longest delivery time.

For products that are not in stock, the delivery time is approximately 3 to 5 working days. We will only ship your complete order (including items without a delivery time) when it is fully complete.

If you need an item with a shorter delivery time sooner, let us know, and we will ship the order in parts. If the delivery of the order is unexpectedly delayed, we will inform you via email.

What happens if I’m not at home?

The courier delivers your package to the shipping address you provide during ordering. If no one is home and it doesn’t fit through the mailbox, it will be taken to a DHL service point. Don’t forget to bring identification when picking it up.

Can I exchange an item?

Would you like to exchange your item(s)? No problem. Just contact us, and we’ll send the correct products to you free of charge. Return costs are at your own expense. If you choose a refund of the purchase amount, the return costs of €5 will be deducted from the refund.

How do I return my package?

You have the legal right to return ordered items within 14 days of receipt without giving a reason. Do this by sending an email to [email protected], including your order number and the items you are returning. You can also include the withdrawal form, but it is not mandatory. Returns reported after the aforementioned 14 days will not be processed.

After reporting your return, you have 14 days to return the items. If reasonably possible, in the original packaging. Below are our address details:

Return Address
Experience Israel
Attn: Returns
Veldkampseweg 3
8181 LN Heerde

Return costs are at your own expense. Don’t forget to include the packing slip with your return and indicate which products you have returned. We will refund the full order amount, including shipping costs, to the account used for the online payment within 14 working days.